Terms of service

Here’s a rewritten and more professional version of your Terms & Conditions for the Purrcare Raw store, written to feel unique and brand-focused rather than copied. Based on your uploaded terms document.

Terms & Conditions

About Us

Purrcare Raw is a UK-based supplier of frozen raw dog food products dedicated to providing natural nutrition for dogs across the United Kingdom.

By using our website and placing an order through our store, you agree to the terms outlined below. These Terms & Conditions apply to all purchases made through our website.

Contacting Us

If you need assistance regarding your order, products, or delivery, our team is happy to help.

Email: Hakco2024@gmail.com
Customer Support: +447413659769

We may contact you using the email address, telephone number, or delivery address provided when placing your order.

Orders & Acceptance

All orders are subject to product availability and acceptance.

When you place an order through our website, you are making an offer to purchase products from Purrcare Raw. Confirmation emails and payment processing do not constitute acceptance of your order.

Your order is officially accepted once your products have been dispatched.

We reserve the right to cancel or refuse any order where:

  • Products are unavailable

  • Pricing or product information errors occur

  • Fraud prevention or payment verification checks fail

  • Delivery restrictions apply

We currently deliver within the United Kingdom only.

Pricing & Payments

All prices displayed on our website include VAT where applicable.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If a pricing mistake is identified before dispatch, we reserve the right to cancel the order or contact you with updated information before processing.

We securely accept payments through trusted payment providers including major debit cards, credit cards, and PayPal.

By placing an order, you confirm that:

  • The payment method belongs to you, or

  • You are authorised to use the selected payment method

Payment must be received in full before orders are dispatched.

Product Information

We aim to display product descriptions, images, and colours as accurately as possible. However, slight variations may occur depending on packaging updates, supplier changes, or screen settings.

As frozen raw pet food is a natural product, appearance and colour may vary slightly between batches.

All products are subject to availability.

Delivery Information

Delivery estimates provided on our website are intended as guidelines only and are not guaranteed delivery times unless otherwise agreed in writing.

Customers are responsible for providing accurate delivery details, including:

  • Correct address

  • Valid email address

  • Mobile phone number for courier updates

Purrcare Raw cannot be held responsible for failed deliveries caused by incorrect customer information.

Delivered But Not Received (DNR)

If tracking confirms a parcel has been successfully delivered to the address provided, but the customer reports the order as missing, the matter will be treated as a delivery dispute.

Our courier partners provide tracking updates, delivery notifications, and estimated delivery windows to help customers receive their parcels successfully.

Once a parcel has been marked as delivered, responsibility for the order passes to the recipient. This includes deliveries left in designated safe places or locations selected by the customer.

Each dispute will be reviewed individually, however refunds or replacements are not guaranteed where proof of delivery has been provided.

Health & Safety

By purchasing products from Purrcare Raw, customers acknowledge that frozen raw pet food must be handled and stored correctly.

Customers are responsible for:

  • Safe handling of raw products

  • Proper freezer storage

  • Hygienic preparation practices

  • Feeding products appropriately for their pet

Purrcare Raw accepts no responsibility for misuse, improper storage, or incorrect handling of products after delivery.

Website Use

You agree not to misuse our website or services.

You must not:

  • Use the website for unlawful purposes

  • Attempt to interfere with website security

  • Upload malicious software or harmful code

  • Copy or reproduce website content without permission

We reserve the right to suspend or terminate access where misuse is suspected.

Limitation of Liability

To the fullest extent permitted by law, Purrcare Raw shall not be liable for:

  • Indirect or consequential losses

  • Delays caused by third-party couriers

  • Loss resulting from misuse of products

  • Delivery issues where tracking confirms successful delivery

Nothing within these Terms limits any rights provided under UK consumer protection laws.

Changes To These Terms

We reserve the right to update or amend these Terms & Conditions at any time without prior notice.

By continuing to use our website after changes are published, you accept the updated Terms.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of our website or services shall fall under the jurisdiction of the courts of England and Wales.

Updated contact details version for your Purrcare Raw Terms & Conditions:

Contact Information

If you have any questions regarding these Terms & Conditions, deliveries, or your order, please contact our support team:

Email: Hakco2024@gmail.com
Customer Support: +44 7413 659769

We aim to respond to all enquiries as quickly as possible.