Refund policy

Returns, Cancellations & Refunds

Purrcare Raw sells frozen, perishable pet food.

Change-of-Mind Returns
We do not accept change-of-mind returns or exchanges of frozen, perishable products once dispatched.

Cancellation Before Dispatch
You can cancel your order for a full refund before it has been dispatched. Email hello@purrcareraw.co.uk as soon as possible with your order number. We will confirm whether dispatch has already taken place and whether cancellation is possible.

Order Problems
If your order arrives damaged, incorrect, missing items or in an unsatisfactory condition, please contact hello@purrcareraw.co.uk promptly with your order number and photographs where possible.

We will investigate and provide an appropriate refund or replacement in accordance with your consumer rights. Please do not send frozen products back without contacting us for instructions.

Refunds
Refunds will be issued to your original payment method. We will confirm when your refund has been processed; your bank or payment provider may take additional time to credit it.

Your Consumer Rights
Our restriction on change-of-mind returns does not affect your statutory rights concerning faulty, misdescribed or otherwise unsatisfactory goods.