Cancellation policy

Purchase Options Cancellation Policy

Purchase Options

At Purrcare Raw, we offer both one-time purchases and optional recurring subscription purchases ("Subscribe & Save") on selected products.

By placing a subscription order, you authorise us to charge your selected payment method at the frequency chosen during checkout until your subscription is cancelled.

Cancelling Your Subscription

You may cancel your subscription at any time.

To cancel, simply:

  • Log in to your customer account and manage your subscription (where available), or

  • Contact our customer support team before your next scheduled billing date.

Once your cancellation has been processed, no further recurring payments will be taken.

Changes to Your Subscription

Before your next billing date, you may be able to:

  • Skip an upcoming order

  • Pause your subscription (if available)

  • Change your delivery frequency

  • Update your delivery address

  • Update your payment method

  • Cancel your subscription

Changes must be made before your next renewal date to take effect for the upcoming order.

Billing

When you purchase a subscription, your payment method will automatically be charged at the interval selected during checkout.

The applicable product price, any subscription discount, shipping charges, and applicable taxes will be shown before you complete your purchase.

Prices may change from time to time. If your subscription price changes, we will notify you where required by law before the new price is charged.

Orders Already Processed

If your recurring order has already been processed, packed, or dispatched, it cannot be cancelled.

As our products are frozen perishable goods, once an order has entered our fulfilment process it cannot be recalled.

Refunds

Cancelled subscriptions do not automatically qualify for a refund for orders that have already been processed or dispatched.

If you believe you have been charged incorrectly, please contact us and we will investigate your request promptly.

Refunds, where applicable, will be issued in accordance with our Refund Policy and your statutory consumer rights.

Frozen Perishable Products

Purrcare Raw supplies frozen raw pet food.

Due to the perishable nature of our products, we cannot accept returns or provide refunds for products that have been successfully delivered unless:

  • The incorrect item was supplied;

  • The product arrived damaged;

  • The product arrived unsafe for consumption due to a verified delivery issue; or

  • You are otherwise entitled to a remedy under applicable consumer law.

If there is an issue with your order, please contact us within 24 hours of delivery and include photographs where possible.

Need Help?

If you have any questions about your subscription or wish to cancel, please contact our customer support team using the Contact Us page on our website.

We aim to respond to all enquiries as quickly as possible.